Guide To Troubleshooting Telephone Service
These simple tests may help determine the source of your telephone service problem, as well as save you time and money!
Problem: Cannot receive callsMake sure your ringer has not been turned off.
Problem: Cannot dial outIf you do not have touch tone service, make sure that your phone is set on P or Pulse. If you have touch tone service, try another phone.
Problem: Static on the lineCheck all telephone cords - from jack to telephone base and from telephone base to the handset - make sure they are not loose or damaged. Move the cord around. If the static worsens, purchase a new cord.
Problem: No dial tone
- Hang up all telephones. Make sure phone accessories - cordless phones, answering or fax machines, computers, modems, security system, and telephone sets - are working. To check, unplug the phone cord from the unit or the jack, unplug the power to the devices, and inspect for damage. Leave everything unplugged for 5 minutes. Then try plugging in a standard phone set (not a cordless) to see if the trouble still exists.
- If all the phone accessories are working, go to your network interface box, (outside, where the phone line enters the house usually beside the electric meter.)
- Test to determine if the problem is inside or outside the house:
A. Take a working phone to the network interface box (standard phone, not a cordless).
B. Remove the modular plug from the test jack and insert the modular plug from your phone.
Problem: Unable to call long distance
- Try using a different phone
- You will need to contact your long distance company to determine the source of the problem.