Payment Options & Policies

Payment Of Bills

ATMC has four (4) billing cycles for each month. ATMC will mail your bill for the previous month on the first day of your new billing cycle and it will be due within 20 days of the billing date.

ATMC has several options available to make paying your bill easier and faster:

Ways To Pay Your Bill

Online:
Pay by MasterCard, Visa, Discover or check. (Requires username & password to login.)
Automatic Credit/Debit:
Recurring monthly payments by MasterCard, Visa or Discover.
Automatic Bank Draft:
Recurring monthly payments by draft on your checking or savings account. To enroll, call our Billing Department at (910) 755-1645 or download and complete the Authorization Agreement for Prearranged Payments form with the appropriate information. Send it to our business office (ATMC Financial Services PO Box 3198, Shallotte, NC, 28459) along with a voided check. After this information has been submitted to and approved by your bank (approximately 30 days) your following month's bill will be drafted. On the front of your bill statement you will find a draft confirmation statement that includes the date that your account will be drafted.
By Phone:
Call our Billing Department to make a payment by MasterCard, Visa, Discover or check. 910.755.1645.
By Mail:
Make your check payable to ATMC and send it to: ATMC, PO Box 3198, Shallotte, NC, 28459
In Person:
Visit one of our 5 service locations:
ATMC Headquarters (full service)
640 Whiteville Rd., Shallotte
Hours: Mon-Fri, 8am-6pm (Night Box)
ATMC Sunset Beach(full service)
The Village at Sunset Beach, 1780-9 Chandlers Lane
Hours: Mon-Fri, 8am-6pm (Night Box)
ATMC Wireless Shallotte
Shallotte Plaza, 4924-3 Main Street, Shallotte
Open Monday-Friday, 9am-6:30pm & Saturday 9am-4pm
ATMC Wireless Southport
Wal-Mart Shopping Center at Tidewater Plaza, 1671 N. Howe Street
Open Monday-Friday, 9am-6:30pm & Saturday 9am-4pm
ATMC Wireless Leland
Cross Creek Commons, 1109 New Pointe Blvd.
Open Monday-Friday, 9am-6:30pm & Saturday 9am-4pm

Other Payment Information:

Returned Check Information
There will be a $25 service charge applied for any returned check. If this is the first returned check received by ATMC on a current bill, a letter is sent out giving ten (10) days notice for payment in full by cash, money order, or credit card. If payment is not received within ten (10) days, the customer's service will be disconnected. If the customer has a history of returned checks or the returned check is paying a past due bill, the customer's service is disconnected immediately with no notification. ATMC does not redeposit checks except in the case of bank error. If the bank is responsible for the error, a letter from the bank stating the error and their responsibility is required. After receiving the letter, ATMC will credit the returned check fee and redeposit the check.


Disconnection of Service
Service can be disconnected for unpaid bills any time after the due date on the bill. A disconnect notice may be mailed prior to the date of disconnection advising the customer of the past due status and the intent to disconnect service.


Reconnection of Service
If service is disconnected for non-payment of a past due bill, all past due amounts must be paid. Accounts may also be subject to a credit review and deposit. Customers must request the reconnection of service. A reconnection fee will be charged to each account disconnected.


Deposits and Options to Establish Credit
ATMC requires all customers to establish financial responsibility prior to providing you with service. Following an online credit check, a security deposit up to $500 may be required.


Misuses of Facilities
ATMC may discontinue telephone service, after notification, for misuse of the telephone facilities for the following purposes:

  1. The use of the service in such a manner as to interfere with the service of others.
  2. The use of the service for any purpose other than communication.
  3. The use of facilities of the telephone company without approval of service connection and the applicable payment.
  4. Causing or allowing telephone facilities to be tampered with, damaged, or destroyed through negligence. When service is restored after denial, the telephone company will make a pro rata allowance at the scheduled rate for the service denied for the entire period or denial.
  5. Your Rights and Responsibilities - Be careful who you let use your phone. If telephone service is in your name, you are responsible for all calls made from your phone including long distance calls, regardless of who places the call. Your telephone may be used for legal purposes only and may not be used in any way that interferes with the telephone service of others. Equipment connected to ATMC's lines must be in compliance with our tariffs and Federal Communication Commission regulations.
Late Payment Fee and Interest Charge
ATMC will assess a late payment fee on any account that has not been paid in full by the payment due date. If you have questions regarding this notice, please contact ATMC at 910-754-4311 or 888-367-2862 (toll-free).