Billing FAQs

Q. What do all these charges on my bill mean?

A. Your bill will reflect the services you have requested as well as charges mandated by local government, state and federal agencies.

Q. What are "partial month charges or credits"?

A. We bill one month in advance. Partial charges are pro-rated charges when you first sign up for service or when you add a service, feature and/or equipment prior to the statement date. Partial credits would be given for the removal of services, features, and/or equipment during the previous billing period. These charges/credits are usually the result of a service request by the customer, and they will appear in the 'Other Charges and Credits' sections of the bill.

Q. I was supposed to be given a credit on last month's bill, but I am being charged again this month. Why?

A. When it has been determined that you are due a credit, you have the option to pay the previous statement amount in it's entirety or deduct the credit from your payment. If you choose to deduct the credit from this month's payment, the credit amount will be shown on your next statement as a "balance forward". The actual credit will appear in the 'Other Charges and Credits' section of the same bill, and it will be deducted from the current monthly charges to offset the 'balance forward amount'. The statement that reflects the credit amount should be correct and the total "amount due" should be paid in full.

Q. How do I file a dispute if an unauthorized charge appears on my bill?

A. If you see a charge on your bill that you did not authorize, please contact us immediately. All charges appearing on your bill are considered valid unless you file a dispute with us. You have 90 days from the date of the bill to dispute any charge(s). If you do not file a dispute, you agree to pay all charges on your bill, according to the terms of our tariff(s) and your membership with ATMC. You may contact us in a number of ways to file a dispute. We can be reached by phone at 910-754-4311 or 888-367-2862. However, to preserve all your rights to dispute resolution, you must contact us via email at contact@atlantictelephone.org or write to us at ATMC Customer Service, P.O. Box 3198, Shallotte, NC 28459.