Contact us by phone at 1-866-951-4357 for Dial-Up and Email

754-4317 for Broadband

Help us to Help you! We understand that configuring your computer to dial the Internet can be a trying experience, so to help you better we do need some important information when you contact our help desk. Please have the following information available:

• Your Username
• Your Password
• The operating system used on your computer
• The make, model and speed of your modem
• The Software you are having problems with
• The full error message given when the problem occurred

The following information is also helpful

• Any task reference number if this is in relation to another call
• Any special circumstances surrounding the error (e.g.. Just installed new software or hardware)
• Any initialization strings or configuration changes you have made to the modem in the past

* Your username is your ATMC email address. For example, johndoe@atmc.net, "johndoe" being your username with the "@atmc.net" extension appended at the end.

Please make sure that the solution to the problem you are having is not available on our help pages. We have made those for you to use. You will find that the instructions are easy to follow and solve most of the problems associated with configuration of software and modem problems.

What does ATMC Support

ATMC Customer Service is available 24 hours a day, 7 days a week for dsl, dial-up and email problems. If you have any questions or problems with connecting, you can call our technical support hotline at 866-951-4357 for DSL, Dial-Up and Email support 24x7.

Once you are connected we ask you to check our extensive help pages before you call our Technical Support Hotline. We have made the help pages for you to use. You will find that the instructions are easy to follow and solve most of the problems associated with configuration of software.

If however you are not able to solve your problem following our instructions on the web pages, please call us. We be more than happy to assist with your problems. What ATMC Phone Support can help you with

• General Internet connectivity problems
• Disconnection
• Sending/Receiving email
• Viewing web pages
• Account issues
• New account inquiries

What ATMC Phone Support cannot help you with

• Hardware problems
• Software related problems other than browsers (Internet Explorer and Mozilla Firefox), email (Outlook Express, Outlook), and Internet Connectivity (Dial Up Networking)
• Networking software
• Modem sharing software (e.g. Wingate)
• Coding errors with HTML/CGI/PERL/VBscript
• Designing Web Pages & submitting to search engines

ATMC can assist with consulting in some areas. Our standard consulting rate is $85 per hour.

Account Technical Reference Guide

Technical Support:

For all technical support questions, please call the ATMC Internet Helpline at 1-866-951-4357. Technical support hours: 24 hours, 7 days per week
For information about services or to change your Internet service, please call: 754-4311, Mon. - Fri. 8:00 AM - 5:00 PM
Website: www.atmc.net
Local Access Modem Phone Number: 755-4638
Mail (POP Server): mail.atmc.net
Mail (SMTP Server): smtpauth.atmc.net