ATMC Internet FAQs
Q: Can I add email users to my account?
A: We offer 5 email accounts free of charge. No additional fee.
Q. How can I check my email from any computer with Internet?
A. You can access this information by at http://webmail.atmc.net/ . To check your mail, simply type in your username and password and then click LOGIN. Any mail that you have not looked at will be displayed. To check for new mail after logging in, click RELOAD. Your mail will remain on the server until you click DELETE or check it through your regular email program.
Q: Do I have to install the diskette to use ATMC's Internet Service?
A: No. If your computer has the Internet Setup Wizard installed you can use our Manual Internet Setup for Internet Explorer Click here and install our Internet service to work with the existing Internet Explorer and Outlook Express installed on your system.
Q: I have purchased a new computer. Should I install the Internet using the old disk I received when I first purchased the Internet?
A: No. If you have purchased a new computer, you can come to our office and pick up a new disk free of charge. This will ensure that you have the latest version of software and Internet configuration information. You can also use our Manual Internet Setup for Internet Explorer and install our Internet service to work with the existing Internet Explorer and Outlook Express already installed on your system.
Q: Why do I keep getting kicked off or disconnected from the Internet?
A: There could be several reasons for you disconnection. Some Internet service providers who offer "unlimited" access will kick you off after your account has been inactive for a certain amount of time. This is not a practice used at ATMC. If you have call waiting and it is not disabled during dial-up, you will be disconnected from the Internet every time you receive a phone call (see next question). The sensitivity of your modem can also cause disconnections. Most problems relating to unwanted disconnection from the Internet are caused by a modem.
Q. I have call waiting and every time I get a call it kicks me off line. How do I disable call waiting?
A. To disable call waiting on your modem click the Start button and choose Settings and then choose Control Panel. In Control Panel, double click the Modem icon. In Modems Properties, put a check in the box beside "To disable call waiting dial:" and in the white box on that line and type *70.
Q: I do not have my modem set to disable call waiting. Why doesn't my call waiting kick me off line?
A: Many of today's modems can recover from significant line noise hits - including the call waiting tone that you may get if you have the call waiting feature on your line. If you have call waiting, in most areas, you are able to disable it prior to placing a call by dialing a code (usually *70) before dialing your ISP's number. If a person tries to call you while you are on the net, they will get a busy signal. If you don't disable call waiting and your modem doesn't disconnect on the call waiting tone, the caller will hear your phone ringing and ringing and ringing. You might be able to get your modem to disconnect on call waiting tone by lowering the modems disconnect on loss of carrier register. Consult your modem documentation for the register and values. The process is not a simple one and varies according to the modem used. You will most likely have to pay a computer technician to make the changes.
Q. Do I need a surge protector for my phone line?
A. Yes. Your modem is one of the most delicate parts of your computer. Any electrical surge can cause it to malfunction or not work at all. It is especially susceptible to lightning. To fully protect your modem you need a special surge protector. There are surge protectors that have a phone line plug to protect the phone line as well as your modem power supply and power supply for your computer or you can purchase a separate surge protector just for your phone line. You should be able to purchase these surge protection devices at any store that sells computer equipment. Otherwise you will need to make sure that both power and phone line are unplugged from the modem when you are not using it. Though a surge protector can help protect your modem and computer system to some extent during a thunder storm, it is not full proof. During a thunder storm, you should make sure that both the power and phone lines are unplugged from the modem and computer regardless of whether you have a surge protector installed.
Q: I forgot my password. How do I find out what it is?
A: For security purposes, we ask for a verification in order to give password information over the phone. If you remember the verification you gave when setting up the account, you can contact a customer service representative by phone at 754-4311. Otherwise, you will have to come into our Shallotte or Sunset Beach location and talk to a customer service representative.
Q. Why isn't there a local access number for my Internet Service Provider (ISP)?
A. ATMC does not prohibit ISPs from providing local access numbers. There is a considerable expense including equipment and housing for providing local access numbers in any area. Larger ISPs determine the areas in which they provide local access numbers based on customer demand. If an ISP does not consider the demand high enough to offset their expense, they will not provide a local access number in a particular area. Questions or comments regarding local access numbers should be directed to the ISP in which you have interest.
A: We offer 5 email accounts free of charge. No additional fee.
Q. How can I check my email from any computer with Internet?
A. You can access this information by at http://webmail.atmc.net/ . To check your mail, simply type in your username and password and then click LOGIN. Any mail that you have not looked at will be displayed. To check for new mail after logging in, click RELOAD. Your mail will remain on the server until you click DELETE or check it through your regular email program.
Q: Do I have to install the diskette to use ATMC's Internet Service?
A: No. If your computer has the Internet Setup Wizard installed you can use our Manual Internet Setup for Internet Explorer Click here and install our Internet service to work with the existing Internet Explorer and Outlook Express installed on your system.
Q: I have purchased a new computer. Should I install the Internet using the old disk I received when I first purchased the Internet?
A: No. If you have purchased a new computer, you can come to our office and pick up a new disk free of charge. This will ensure that you have the latest version of software and Internet configuration information. You can also use our Manual Internet Setup for Internet Explorer and install our Internet service to work with the existing Internet Explorer and Outlook Express already installed on your system.
Q: Why do I keep getting kicked off or disconnected from the Internet?
A: There could be several reasons for you disconnection. Some Internet service providers who offer "unlimited" access will kick you off after your account has been inactive for a certain amount of time. This is not a practice used at ATMC. If you have call waiting and it is not disabled during dial-up, you will be disconnected from the Internet every time you receive a phone call (see next question). The sensitivity of your modem can also cause disconnections. Most problems relating to unwanted disconnection from the Internet are caused by a modem.
Q. I have call waiting and every time I get a call it kicks me off line. How do I disable call waiting?
A. To disable call waiting on your modem click the Start button and choose Settings and then choose Control Panel. In Control Panel, double click the Modem icon. In Modems Properties, put a check in the box beside "To disable call waiting dial:" and in the white box on that line and type *70.
Q: I do not have my modem set to disable call waiting. Why doesn't my call waiting kick me off line?
A: Many of today's modems can recover from significant line noise hits - including the call waiting tone that you may get if you have the call waiting feature on your line. If you have call waiting, in most areas, you are able to disable it prior to placing a call by dialing a code (usually *70) before dialing your ISP's number. If a person tries to call you while you are on the net, they will get a busy signal. If you don't disable call waiting and your modem doesn't disconnect on the call waiting tone, the caller will hear your phone ringing and ringing and ringing. You might be able to get your modem to disconnect on call waiting tone by lowering the modems disconnect on loss of carrier register. Consult your modem documentation for the register and values. The process is not a simple one and varies according to the modem used. You will most likely have to pay a computer technician to make the changes.
Q. Do I need a surge protector for my phone line?
A. Yes. Your modem is one of the most delicate parts of your computer. Any electrical surge can cause it to malfunction or not work at all. It is especially susceptible to lightning. To fully protect your modem you need a special surge protector. There are surge protectors that have a phone line plug to protect the phone line as well as your modem power supply and power supply for your computer or you can purchase a separate surge protector just for your phone line. You should be able to purchase these surge protection devices at any store that sells computer equipment. Otherwise you will need to make sure that both power and phone line are unplugged from the modem when you are not using it. Though a surge protector can help protect your modem and computer system to some extent during a thunder storm, it is not full proof. During a thunder storm, you should make sure that both the power and phone lines are unplugged from the modem and computer regardless of whether you have a surge protector installed.
Q: I forgot my password. How do I find out what it is?
A: For security purposes, we ask for a verification in order to give password information over the phone. If you remember the verification you gave when setting up the account, you can contact a customer service representative by phone at 754-4311. Otherwise, you will have to come into our Shallotte or Sunset Beach location and talk to a customer service representative.
Q. Why isn't there a local access number for my Internet Service Provider (ISP)?
A. ATMC does not prohibit ISPs from providing local access numbers. There is a considerable expense including equipment and housing for providing local access numbers in any area. Larger ISPs determine the areas in which they provide local access numbers based on customer demand. If an ISP does not consider the demand high enough to offset their expense, they will not provide a local access number in a particular area. Questions or comments regarding local access numbers should be directed to the ISP in which you have interest.
