ATMC Email
Web Mail Help
ATMC is pleased to introduce our new Web Mail service, offering better functionality, more options and a fresh new look.Don't worry - the way you access your email, your email address and your password has not changed. Your emails and your saved contact information are still available. Your "white list" addresses and "black list" blocked addresses are also still in effect. Simply keep doing what you have been doing when you are ready to send or check your email. The new user interface is very similar in look and feel to Outlook®.
Web Mail Help Documents
Please see our detailed help documents for an indepth review of the new options available to you through webmail.
Setting Up Email Software
ATMC now uses IMAP. IMAP is a quick and efficient protocol for communicating between Outlook Express and the e-mail server. By default, messages are stored on the server and can be accessed from different computers.Set Up Instructions
Please see our email software set up instructions to help you set up your email software with ATMC.ATMC's Email Services
Listed below are services to enhance your online experience. These services apply to both dial-up and broadband Internet accounts .Email Services:
Email has become a common form of communication for everyone from business people to grandparents and children. ATMC offers the most robust services available with our new advanced webmail application. Supported protocols include: webmail, POP and virtual email and more. Email Forwarding: This will allow you to have email forwarded from accounts within ATMC's Internet service to other accounts which could include: email within a different domain, a different account within your domain or another email service entirely. Domain Dropbox: This gives you the opportunity to parse email messages delivered to a single email account to other recipients from the single dropbox. This is great if you want more control over email distribution within your own domain. SMTP Relay: If you wish to maintain your own email server and have your own domain, service is delivered through SMTP relay. ATMC routes all emails with SMTP relay from the public server to your private server for administration and additional distribution. All routing on your private server is your responsibility. Virtual Email Accounts: Some users may have specific requirements for multiple email addresses. Virtual email accounts accomplish this need. ATMC provides you the ability to alias general accounts such as info@widgets.com or sales@widgets.com to a real person such as bob@widgets.com. Virus Protection
The amount of damage viruses can do to your computer or network range from annoying to catastrophic. Viruses have gone from being an annoyance to being highly sophisticated, dangerous, and malicious. Therefore, they must be dealt with seriously, constantly and vigilantly.
Virus Removal Feature:
- The infected portion of the email is removed prior to being stored in the Spam Folder, and users are able to read the text-based content of the email message detected in their email.
Spam Filters Features:
- All incoming messages pass through the system.
- Email identified as spam are placed in SPAM Folder.
- Messages left in the Spam Folder are automatically purged in 7 days.
- You can choose your level of spam filtering with SpamShield Pro. Your prefences may be set by selecting Options on the top right menu in the webmail application, then selecting SpamShield Pro® at the bottom of the middle column.
Email Troubleshooting
How do I check my email from another computer
You can check your email using our Web based email at ATMC Webmail http://webmail.atmc.net with your browser. Just type your username and password and click log in.If you are unable to check your email , check your username and password. Make sure that you have the correct username and password set. The username or account name is your unique username you chose. Your username is your email address (username@atmc.net). The password is the same password that you use when connecting to the Internet. Username and password should be typed all in lower case with no spaces. If you are unsure of your password, you may contact a Customer Service Representative at 754-4311 (verification is required before passwords will be released). If your username and password are correct, and you still cannot access your email, contact our repair department at 754-4317 to open up a trouble ticket.
If you can access, send and receive email. The problem is with your email software or a particular message. Make sure that your email software is set up correctly. Outgoing mail server should be set to: smtpauth.atmc.net. Incoming mail server should be set to: mail.atmc.net.
Unable to Receive Emails
Large or corrupt email on the server:Most likely there is an email that is too large or corrupt on the server. Usually when this happens you will see the email program connect to the server and start downloading files but will stop or lock up before all of the emails are downloaded. To fix this problem, log on to http://webmail.atmc.net/ and delete the oldest email sitting in you mailbox, log out and then try to access your email through your email software package again.
Your computer disconnects you from the Internet while trying to receive emails:
This usually occurs as a result of your Internet settings. Disconnect settings in Internet Explorer can cause your computer to experience frequent disconnects when downloading large files or downloading email.
Unable to Send Emails
Is the Email Address correct?If your email settings are correct and you were able to send/receive email before, verify the email address of the person you are trying to email. You may want to have them send you an email and then reply to their email. If you are able to reply to that person's email, but unable to send them a new email, then the email address is enter wrong..
Is there an email sitting in your Outbox? The most common problem experienced by users is an incorrectly addressed email message sitting in your Outbox. Most email programs will hold email messages before sending them. If one message is incorrectly addressed, the mail server will refuse to send it and all subsequent email messages will not be sent. This problem is common in Outlook software as well as some Netscape email, Internet Mail, etc. To fix this problem you will need to launch your email software and go to the Outbox folder. See the list of all email waiting to be sent. Double click on the first email message to open it. Check that the email address is correct. The email should consist of a valid username at a valid domain name. There cannot be any spaces between the characters. If this does not work or you are unsure of the email address, then delete the first email in your Outbox and try sending the remaining emails. If you are still unable to send emails, delete all emails in your Outbox and reply to an email you have been sent. If you are able to reply to that email, then the email address entered in one of the messages that were in your Outbox was wrong.
Large E- mail Attachment: If your settings are fine and email addressed correctly, then make sure that the email you are sending is not larger than 10MB. ATMC limits the size of email attachments that can be sent or received to 10 MB. If the file that you are sending is too big, try compressing it. Good software to compress files is WinZip. The receiver should have the same software to be able to decipher the message.
No Relay Error: If you are connected to another provider and trying to send email through mail.atmc.net you will not be allowed to. Most ISPs do not allow relaying through the mail server. Incoming mail server recognizes you by your username and password, so you can check your email no matter what provider you are connected through. Outgoing mails server, the server that handles sending of your email, recognizes you by the IP address, the unique IP address that you are assigned when you connect to ATMC. When you connect to another provider our SMTP server will not recognize you as an ATMC user. You will need to use the SMTP Outgoing Mail server of the provider you are dialed into.
People say I am sending them a virus, but I have not sent them an email
A worm virus can send infected emails without your knowledge. You do not have to create and send, or even forward, an email with a virus attached for other people to receive the virus from you. Certain viruses called worms, when executed automatically sends email with the virus attached to all addresses listed in the infected user's address book.
ATMC cannot guarantee, nor take the responsibility for, virus protection on your system, therefore sole responsibility for virus protection lies with the end user. Though ATMC does not provide virus protection, the following links may be helpful in cleaning and preventing future infection your system. For more information on viruses, see http://www.trendmicro.com/vinfo/. For information on how to clean the virus and prevent future infection, see Virus information. If you need additional assistance, please contact your computer manufacturer or a computer repair shop for professional help with viruses.
Managing Account - Email Setup
Managing Multiple Email AccountsAdditional email accounts are available through ATMC Internet service. Customers may request up to 5 email accounts free with the purchase of ATMC Internet service. You must already have Internet service from ATMC set up on the computer for which you want to add the additional email account. An additional email account only provides you with an additional email box on our server. It does not allow you to access the Internet. To sign up for an additional email, you may contact a Customer Service Representative at 754-4311.
Setting up Multiple Email Accounts on One Machine
Of the three major email software programs; Eudora, Netscape Mail, and Outlook Express; Outlook Express is the only program that can be configured to access multiple email accounts. Also, if you have multiple email accounts set up in Outlook Express, when you download your email, all emails for all accounts that you have set up in Outlook Express are removed from our email server and put into the same Inbox on your computer. Also, emails sent from Outlook Express are addressed from the account that is set as the primary email account. Since Outlook Express, by default, does not separate the individual email account into separate Inboxes, the following options should be considered when setting up multiple email accounts on one machine. For all options, you must have the username and password for the new account in order to complete the set up or access the account:
Set up all accounts in Outlook Express.
If you prefer the convenience of having all emails for all accounts in the same inbox and outgoing emails addressed from one account that is set as the primary email account, this is the best option. You can use your ATMC Internet CD to set up additional emails (see step 4) or setting up an new email in Outlook Express for manual instructions for setting up an ATMC email account.
Access additional accounts through our web-based email service.
This is a simple method that does not require any additional setup on your computer. Just open up your web browser and go to http://webmail.atmc.net
Set up multiple identities
in Outlook Express or profiles in Netscape Communicator. In Outlook Express, you set each email account up in a separate identity. One identity is set to the default and comes up when you open up Outlook Express. To access the other account you would choose to switch identities. In Netscape, when you open up Communicator, it will prompt you to choose a profile.
Multiple Access Points (access one email account from multiple machines)
When an email is sent to your address it is stored on a server until you open an email software program such as Outlook Express to retrieve the email. At that point all emails are removed from the server and downloaded to the hard drive of that computer. When access is required for the same email account at multiple locations, precautions must be taken to ensure emails for an account are not scattered among many computers. One computer should be chosen as the primary access point for the email account. All other access points will then be considered secondary access points. Options for multiple point access to one email account include changing the settings on secondary access points to leave a copy of the email on the server or at the secondary access points, access the email through our web-based email service at http://webmail.atmc.net/. Leave mail on server settings are available on the Software section of our support site based on the software program you are using.
