Wireless Answer Tones FAQs

Answertones FAQs

Top 5 questions about Tones and Graphics:

General


Which phones can receive downloadable ringtones and graphics?
To see which specific download types are available for your phone, go to Tones & Graphics and select your phone make and model. All capabilities will be listed by a picture of your phone.

How can I find out what my wireless phone model is?
The easiest way is to turn your wireless phone off, remove its battery cover, and read the label. Your wireless phone model number should be listed on that label.

How can I test whether my phone can receive ringtones and graphics?
Click here, select a ringtone, then your phone make and model. This will allow you to send the ATMC Wireless ringtone or graphic to your phone free of charge.

How many ringtones and graphics can I download to my phone?
The number of downloads you can store varies by model and manufacturer. Please visit your phone manufacturer's Web site or consult your phone's user manual. You can purchase new downloads and replace older ones that you have bought. However, once you make a replacement, you will have to re-purchase it if you'd like to use it again.

If I need to replace or wish to upgrade my phone, how can I transfer my ringtones and graphics?
Unfortunately, you can't. You'll need to download and repurchase any ringtones and graphics for your new phone. Downloads are nontransferable.


Ringtones


What is a ringtone?
A ringtone is a tune that plays when your phone is receiving a call. Ringtones allow you to personalize the way your phone rings.

What are the different types of ringtones?
ATMC Wireless offers three main types of ringtones: monophonic, polyphonic, and Super Tone. Your phone model determines which type will work.

What do I need in order to receive ringtones on my phone?
  1. A ringtone-capable phone.
  2. If purchasing online at Tones & Graphics, a DirectBill ATMC Wireless ID and password.
  3. Text Messaging for monophonic ringtones; MEdia Net for all other types of ringtones.
Can I listen to a ringtone before I buy it?
Yes. To listen to a ringtone on our Web site before you buy it, just click the Hear button next to the ringtone you'd like to sample. You will need a soundcard and speakers on your PC to listen to ringtones.

How do I assign different ringtones to different callers?
You can only assign different ringtones to contacts you have stored in your address book on your phone. The steps to assign different ringtones vary by phone make and model. Check your phone's manual for specific instructions. You can also download your phone's manual by going to the Phones & Devices section of the site.

Why hasn't my ringtone or graphic arrived yet?
Normally, a message sent to your wireless phone should be delivered in a few moments, but occasionally system delays may cause it to take a few minutes longer. If after 30 minutes, you still have not received your ringtone or graphic, please verify the following information:
You are a current ATMC Wireless customer.
You have subscribed to Text Messaging (to receive monophonic ringtones) or Text Messaging and MEdia Net (to receive graphics, polyphonic ringtones, or Super Tones).
You have a ringtone- or graphics-capable wireless phone.

If you still are experiencing a delay and your purhcase was less than 24 hours ago, access MEdia Mall, then Shop Ringtones and scroll to the bottom link called "My Stuff". If the content you purchased is listed there, please select it to download it again.


Answertones


What are Answer Tones?
Answer Tones let you replace the standard ringing sound that a caller normally hears while they wait for you to answer your phone. Answer Tones may be an audio clip of a popular song, celebrity voice, joke or quote. There are emotional categories and many genres to choose from.

Are Answer Tones different than Ringtones?
Yes, Answer Tones are different than Ringtones.
  • Ringtones are what you hear from your phone when someone calls you. Answer Tones are what your caller hears when they call your phone, in place of the standard ringing sound.
  • Ringtones are downloaded to your phone and stored within the handset. Answer Tones are stored on the ATMC Wireless network in a personal "library" that you can access and manage via the web, Media Net, or by dialing *TONE from your handset. And because your Answer Tones are stored on ATMC Wireless's servers (rather than downloaded to your handset), you can move your SIM card to another phone and your callers will still hear the Answer Tone you've selected for them.
  • Each Answer Tone will have an expiration date associated with it. As an Answer Tone's expiration date approaches, we will alert you via a free text message so that you may re-purchase another Answer Tone.
  • Because the Answer Tones service is provided on the ATMC Wireless network (unlike Ringtones), there is a monthly fee for service.

Will Answer Tones work with my phone? Will everyone who calls me be able to hear my Answer Tones?
Answer Tones are available to all GSM postpaid customers whose accounts are set up on a legacy ATMC Wireless rate plan. Confused? If you're not sure, ask a Customer Care representative at 910.754.4311. Once you purchase and set up Answer Tones, all callers to your phone will be able to hear them, regardless of where they're calling or their phone type.

How do I get the Answer Tones service?
All subscribers who are set up in the legacy ATMC Wireless billing system are eligible for Answer Tone service via any of the following:
  • To sign up, purchase, and manage your Answer Tones, access the Answer Tones catalog
  • Access MEdia Net or MEdia Mall from your phone's menu and select Answer Tones.
  • Dial *TONE from your handset.
  • Or call 910.754.4311, and ask a customer care representative to set up your account.
How do I select Answer Tones?
Go to the Answer Tones catalog, then begin choosing and setting up your Answer Tones.

Can I listen to Answer Tones prior to purchasing?
Yes, you may listen to Answer Tones free of charge prior to buying. Access the Answer Tones catalog or dial *TONE from your handset.

How do I pay for my Answer Tones?
The monthly service charge for the Answer Tones service is $0.99 and will be shown on your bill just as any other feature. The charge for each Answer Tone purchased is $1.99 and will be included in your "DirectBill" charges, which appear on your monthly ATMC Wireless bill.

Are Answer Tones available to GoPhone prepaid customers?
Answer Tones are currently not available to prepaid customers. We are hoping to make Answer Tones available to GoPhone subscribers in the near future.

Can I select differing Answer Tones to play for specific callers? Can I create a group of callers and assign them specific Answer Tones? Can I select the time of day my callers hear Answer Tones? How do I change/manage my Answer Tones?
You can manage your Answer Tones via your personal library. You can designate the time of day you want your caller's to hear an Answer Tone and assign tones to a specific number, group, or to everyone that may call.

How many Answer Tones can I have in my library?
You may have up to 99 Answer Tones in your personal library.

Is there a limit to how many people can hear my Answer Tones?
There are no limits to how many people can hear your Answer Tones

Will Answer Tones work while I am roaming?
Yes. If someone calls you while you're roaming?whether you're roaming on ATMC Wireless's network or on another carrier's network?they will hear the Answer Tones you've assigned to them.

Will Answer Tones work if I am abroad?
Yes. When someone calls while you are roaming outside the U.S., the caller will hear the Answer Tones you've set up for them.

How do I record, change or assign a personal greeting before my Answer Tone?
The Personal Greeting Feature will no longer be available as of 8/4/2006. You will no longer be able to access * TONE to manage your Answer Tones.
Although you can keep your existing personal greetings once *TONE is unavailable, you will no longer be able to change it or reassign it to another Answer Tone.
Please continue to browse, purchase, & manage your AT via MediaNet or Online.

How do I delete the personal greeting before my Answer Tone?
You can delete your personal greeting now by going to your personal library. Bare in mind, the Personal Greeting Feature will no longer be available as of 8/4/2006 . You will no longer be able to access * TONE to manage your Answer Tones.

Graphics


What are graphics?
Graphics are downloadable pictures that can be used on your wireless phone as screensavers, caller ID logos, and more.

What are the different types of graphics?
ATMC Wireless currently offers black-and-white as well as color graphics.

What do I need in order to receive graphics on my phone?
  1. A graphics-capable phone.
  2. If purchasing online at Tones & Graphics, a DirectBill ATMC Wireless ID and password.
  3. Text Messaging for all graphics; MEdia Net for full-color graphics.
What is Image Composer?
With Image Composer, you can upload, customize, and download your personal photos and graphics from your PC directly to your wireless phone. You can also send these pictures to a friend's phone.

How does Image Composer work?
Go to Tones & Graphics and select the Image Composer tab. Select Upload to add an image stored on your PC. If desired, modify your image. Enter your wireless number (or that of your friend)?each time you send costs $1.99.


Purchasing


What is the cost for downloading ringtones and graphics?
All ringtones and graphics are charged as a one-time fee. Once you download them, they're yours for an unlimited time. You will also be charged for the number of kilobytes or minutes used for the download.
How do I pay for ringtones and graphics?
Ringtones and graphics are charged using ATMC Wireless DirectBill and appear on your monthly ATMC Wireless bill. You will be charged when the download is purchased and cannot receive a refund if you choose to delete or replace it from your phone.

When I'm using a coupon code, why does the purchase confirmation screen show "Charge to Phone Bill"? Does that mean I'm not getting my ringtone for free?
"Charge to Phone Bill" is a standard entry under payment type. However, nothing will be charged to your ATMC Wireless bill when you use a valid coupon code. Note that the purchase amount will appear as $0.00. If you had not used a coupon code, the amount of your purchase would be shown on this page.

How can I verify that I wasn't charged when I use a coupon code?
Simply log in to DirectBill and check your charges. The ringtone or graphic you selected will be shown with a charge of $0.00. DirectBill charges are updated within five minutes of the purchase.

Can I use a coupon code to make a ringtone purchase via Text Messaging or MEdia Net?
No, coupon codes are only good for purchasing from a PC at our Tones & Graphics Web site, or from the Tones & Graphics site from your phone (except Music and Voice tones). If the code is for a specific promotion, its usage will be explained on the coupon.

What is the value of my coupon code?
Coupon codes are typically good for one or two credits. If one credit, it can be used for any ringtone or graphics of $1.99. If two credits, it can be used for a ringtone costing $2.49. Please check the legal statement that accompanied your coupon code to see the amount you can redeem.


Downloading


How do I download ringtones and graphics?
We offer three way to download ringtones and graphics:
  1. Online: Go to Ringtones & Graphics. Find a title, then select Buy. Enter your information. The download will be sent to your phone and charges will appear on your monthly bill.
  2. Phone via MEdia Net: Access the wireless Internet on your wireless phone. Select Ringtones or Graphics, then pick a title. Download will be sent to your phone. Charges will appear on your monthly bill.
  3. Phone via Text Messaging: Create a text message on your wireless phone. Type "ring" followed by a space, and then the download code. Send the message to 151. Download will be sent to your phone. Charges will appear on your monthly bill.
Can prepaid customers download ringtones and games?
Yes, as long as you have a phone that is compatible.

What should I do when the download arrives on my wireless phone?
The actual prompts may vary by phone model. Usually, when you receive a ringtone or graphic on your phone, you will be prompted to save, listen/view, or discard the download. If you want to use the download as the default, you will need change your settings. For ringtones, this may be in either the Profiles or My Sounds menus of your phone. For graphics, this may be in either the Images or My Pictures menu.

Why hasn't my ringtone or graphic arrived yet?
Normally, a message sent to your wireless phone should be delivered in a few moments, but occasionally system delays may cause it to take a few minutes longer. If after 30 minutes, you still have not received your ringtone or graphic, please verify the following information:
  1. You are a current ATMC Wireless customer.
  2. You have subscribed to Text Messaging (to receive monophonic ringtones) or Text Messaging and MEdia Net (to receive graphics, polyphonic ringtones, or Super Tones).
  3. You have a ringtone- or graphics-capable wireless phone.
If you still are experiencing delays, contact Customer Care at 910.754.4311 or dial 611 from your wireless phone.


Billing


What is ATMC Wireless DirectBill?
This service lets ATMC Wireless customers purchase products from ATMC Wireless-preferred merchants and conveniently charges the purchases to their monthly ATMC Wirelessbill.

Do I need to register for ATMC Wireless DirectBill to purchase ringtones or graphics?
If you purchase downloads online, you will need a DirectBill ATMC Wireless ID and password. If you buy ringtones and graphics with your phone, ATMC Wireless ID and password are not needed.

How do I view my DirectBill purchase history?
To view your DirectBill purchase history:
  1. Go to DirectBill and log in with your DirectBill ATMC Wireless ID and password. If you do not already have an account, you will be prompted to register.
  2. Select Review My Account. Transactions are usually recorded within five minutes of your purchase. The summary screen shows purchases made in the past 90 days. To view details of any purchase, select the link referencing the product.
If I think I was billed in error for a purchase, what should I do?
If you feel you've been billed in error, you may request a refund at any time:
  1. Go to DirectBill and log in with your DirectBill ATMC Wireless ID and password. If you do not already have an account, you will be prompted to register.
  2. Select Review My Account. Transactions are usually recorded within five minutes of purchase.
  3. On the screen titled Purchase Summary, select the link referencing the product for purchase details.
  4. Select Challenge This Charge.
  5. Complete the fields provided, including a description of why you are requesting a refund. Submit the request.
  6. Your request will be reviewed by the end of the next business day. The status of your request will be reflected in your purchase summary, next to the original entry listing the charge. If your refund is approved, you will see the credit reflected on your next ATMC Wireless bill.
Do I need a DirectBill ATMC Wireless ID and password to use a coupon code?
Yes, this allows us to identify you when sending the download you selected. It also gives you the ability to purchase other ringtones and graphics in the future.


Tone Club


What are ATMC Wireless Sounds?
ATMC Wireless Sounds are exclusive Music Tones from today's hottest artists and are only available for ATMC Wireless customers. These full-audio ringtones are often never before heard live clips, or music which hasn't yet been released.
More details.

What is the ATMC Wireless Sounds Tone Club?
The ATMC Wireless Sounds Tone Club is a feature that you can add to your account that allows you to download ringtones and/or graphics from the ATMC Wireless MEdia Mall or from your phone with recurring monthly charges.

How do I know if my phone is Tone Club compatible?
Credits can be used for all downloadable capable handsets. You can tell if your wireless phone is compatible by logging on to http://appcenter.wireless.att.com/. Select your phone and only content compatible with your handset will be shown.

How much does it cost?
A monthly charge of $5.99 (3 credits) or $9.99 (6 credits) will appear on your bill.
  1. Credits not used will be lost and do not roll over to the next month.
  2. Monthly credits are valid during 30-day cycle and may not reflect the calendar month.
  3. This is a subscription service that renews on the same calendar day each month based on when you make your first purchase.
  4. Any remaining ringtone credit is forfeited for current cycle at time of cancellation, charges are NOT prorated.
  5. Kilobyte usage will be deducted from your MEdia Bundle, MEdia Net package or be charged at a pay per use rate of $0.01/kb. (The average polyphonic ringtone is 10kb.)
  6. The subscription ($5.99 for three credits or $9.99 for six credits) will automatically bill to your account on the same calendar day which you started the subscription on.

What content can I order via the Tone Club? Where is it located?
Tone Club credits are applicable to content available the MEdia Mall from your ATMC Wireless phone.

Can I sign up for the Tone Club via Text Messaging?
Yes, you can sign up for the Tone Club by text messaging "YES" to "7225."

Can I cancel my Tone Club Subscription via Text Messaging?
Yes, you can cancel your subscription by text messaging "STOP" to "7225" and following the instructions provided in the returned text message.

Can I sign up via WAP?
Yes, you can sign up via WAP by clicking on the MEdia Mall, then Ringtones, then "Tone Club."

Can I cancel my Tone Club via WAP?
Yes, you can cancel your subscription by clicking on the MEdia Mall, clicking on "My Stuff" then "My Tone Club." There will be instructions explaining how to cancel.

Do I have to be a ATMC Wireless subscriber to join the Tone Club?
The Tone Club and the content are only available to ATMC Wireless subscribers. Our library has been developed specifically to insure compatibility with our phones.