TroubleshootingWireless Push To Talk
FAQ Categories
General
What is Push to Talk?Push to Talk (PTT) is a walkie-talkie type service that allows you to instantly reach others by eliminating the dialing and ringing steps in a regular cellular call. Push to Talk calls can be made to one person or to a group of people.
How much will Push to Talk service cost?
Push to Talk is an add-on feature to your regular voice plan. You can purchase Unlimited Push to Talk minutes with Nation Plans for $9.99 per month per line and with FamilyTalk for $19.99 a month per group (2 to 5 lines)
Can I have Push to Talk service without a voice plan?
No. Push to Talk is an add-on feature and requires a regular voice plan.
What type of phone do I need if I want to use Push to Talk?
The Push to Talk service can only be used on those phones which are Push to Talk capable.
Can I make Push to Talk calls nationwide?
Push to Talk calls, to one person or a group of people, can be completed across most of the ALLOVER network coverage area. See Push to Talk coverage map for details.
Are the minutes I use on Push to Talk calls included as part of my regular voice plan?
Because Push to Talk is a separate feature from your regular phone service, minutes incurred while using Push to Talk will not be charged to your voice package minutes. However, when converting a Push to Talk call to cellular the cellular minutes are considered Mobile to Mobile and will be charged according to the Mobile to Mobile pricing option you have selected along with your voice plan.
Do I have a separate Push to Talk phone number?
Your Push to Talk number is the same 10 digit number you use as your mobile number.
Can I make or receive a Push to Talk call without using the speaker phone?
Yes. You can set your availability to silent or vibrate and incoming Push to Talk calls will play over the phone's earpiece instead of speaker.
Push to Talk calls generally begin over the speakerphone but can be changed to the earpiece at anytime.
Refer to the Availability section of the FAQs for more details.
Making a PTT call
How do I make a Push to Talk call?The Push to Talk service must be initialized on
your phone for it to become active. This is accomplished by pressing the
PTT Key and following the prompts. Once initialized, you will need to
add other ATMC Push to Talk subscribers into your PTT Contacts in order
to place a call to them. After adding and saving your contacts, press
and release the PTT Key to view individuals and groups. Highlight the
person you wish to call, then push and hold the PTT Key. You may begin
speaking after the tone.
The PTT Contact list will display icons next to each contact indicating whether the person is available to receive Push to Talk calls. Refer to the Availability section of the FAQs. View tutorial.
What is a Quick Group?
A "Quick Group" call is an impromptu call to a group of your Push to Talk contacts. There is no need to pre-establish the group.
To make this type of group call, press the PTT Key to display your PTT Contacts. Mark an available contact and press/ and hold the PTT key to initiate the call. View tutorial. (Exact steps vary by phone model. See your User Guide.)
View tutorial.
View tutorial.
How do I set my phone to Do Not Disturb?
If you wish to completely block Push to Talk calls from coming to your phone, simply change your availability to Do Not Disturb. From the main menu select the PTT Menu and choose PTT Settings. Select My Availability and highlight Do Not Disturb. You will need to wait a few moments while the system changes your availability. You will then see your Push to Talk icon displayed on your idle screen change to the Do Not Disturb icon. View tutorial.
PTT Contacts is the list of other ATMC Wireless Push to Talk subscribers which you have added to your phone. It is a separate list from your phone's Address Book and can be accessed by pressing and quickly releasing your PTT Key. View tutorial.
A Call Me Alert is a message displayed across the receiver's idle screen saying "Please Call" and your name. The receiver of the alert can press their PTT Key to instantly call you back. These alerts can be sent to a person whose status is Available, Silent/Vibrate, or Do Not Disturb. View tutorial.
How do I send a Call Me Alert?
Highlight the person in your PTT Contacts you wish to alert. Select Options and then choose Call Me Alert. The message is immediately sent. View tutorial.
How do I respond to a Call Me Alert?
If your phone's idle screen displays "Please Call" and a name, then you have received a Call Me Alert. Either press OK to disregard it or press and hold the PTT Key to place a Push to Talk call to this person. View tutorial.
Am I charged for Call Me Alerts?
Call Me Alerts are a part of your Push to Talk service. View tutorial.
A Voice Message is the option to quickly deposit a voicemail to one person or a group of people without waiting for the ringing, redirecting, and greeting. The message is left in their regular cellular voicemail box. View tutorial.
Can I send Voice Messages to non-PTT contacts?
Voice Messages can only be sent to individuals or groups with Push to Talk service and that have been added to your PTT contacts. View tutorial.
How do I send a Voice Message?
Highlight the person or group in your PTT Contacts you wish to message. Select Options and choose Voice Message. When you press and hold the PTT key, the recording begins and when you release the PTT Key the recording stops and the message is deposited. View tutorial.
The PTT Contact list will display icons next to each contact indicating whether the person is available to receive Push to Talk calls. Refer to the Availability section of the FAQs. View tutorial.
What is a Quick Group?
A "Quick Group" call is an impromptu call to a group of your Push to Talk contacts. There is no need to pre-establish the group.
To make this type of group call, press the PTT Key to display your PTT Contacts. Mark an available contact and press/ and hold the PTT key to initiate the call. View tutorial. (Exact steps vary by phone model. See your User Guide.)
What are the icons or graphics next to the individuals in my - PTT Contacts list?
| These icons represent the Availability status of the person. | |
 |
Invitation in Progress: This icon displays when you have first sent a request to a person to join your contacts. Once the person has accepted your invitation this icon changes to the appropriate icon indicating their current availability status |
 |
Do Not Disturb: This icon displays when a person has changed their availability to Do Not Disturb. Push to Talk calls can not be placed to this person. |
 |
Silent/Vibrate: This icon indicates a user has set their ringer to either Silent or Vibrate (ring/vibrate excluded) indicating they are most likely in a quiet environment. |
 |
Available: This icon indicates the person can receive calls. |
 |
Unavailable: This icon displays when a person has turned Push to Talk off, powered down their phone, or if the service has detected that this person is out of coverage. NOTE: A person may show available when they have gone out of coverage. However, call attempts to this person will not go through and once a call is attempted the person's availability will be automatically updated. |
View tutorial.
What are the icons or graphics
next to the groups in my PTT Contacts list?
| These icons represent the Availability status of the group. | |
|
Invitation in Progress: This displays when you have first sent a request to establish this group. Once one group member has accepted your invitation this icon changes to one of the icons below. (Same icons as for individuals) |
|
Do Not Disturb: This icon displays if everyone in the group has set themselves to Do Not Disturb. |
|
Silent/Vibrate: This icon displays if everyone in the group has set their ringer to silent/vibrate. |
|
Available: If anyone in the group is available to participate in the group call this icon will display. |
|
Unavailable: This icon displays if everyone in the group has logged out of Push to Talk, been detected as out of coverage, or if they have turned their phones off. |
View tutorial.
How do I set my phone to Do Not Disturb?
If you wish to completely block Push to Talk calls from coming to your phone, simply change your availability to Do Not Disturb. From the main menu select the PTT Menu and choose PTT Settings. Select My Availability and highlight Do Not Disturb. You will need to wait a few moments while the system changes your availability. You will then see your Push to Talk icon displayed on your idle screen change to the Do Not Disturb icon. View tutorial.
Setting up Contacts
What is a PTT Contact?PTT Contacts is the list of other ATMC Wireless Push to Talk subscribers which you have added to your phone. It is a separate list from your phone's Address Book and can be accessed by pressing and quickly releasing your PTT Key. View tutorial.
How many PTT contacts can I have in my
address book?
You can store 99 individuals and up to 30 pre-set groups with up to 20 total members in each group. Group members do not require being stored as individuals. View tutorial.
How do I set up an individual PTT contact?
To set up a contact, access the PTT Menu from the Main Menu of your phone and select Add Contact. Enter a name for the contact and their mobile number. When you press Save, an invitation will be sent to the person. If they accept, they will display in your PTT contacts and you will display in theirs. View tutorial.
What is a PTT group contact?
Group Calling allows you to set up a group of callers to talk with all at once.
You can create pre-set group from your phone by selecting Add Group under the PTT Menu. View tutorial.
You can store 99 individuals and up to 30 pre-set groups with up to 20 total members in each group. Group members do not require being stored as individuals. View tutorial.
How do I set up an individual PTT contact?
To set up a contact, access the PTT Menu from the Main Menu of your phone and select Add Contact. Enter a name for the contact and their mobile number. When you press Save, an invitation will be sent to the person. If they accept, they will display in your PTT contacts and you will display in theirs. View tutorial.
What is a PTT group contact?
Group Calling allows you to set up a group of callers to talk with all at once.
You can create pre-set group from your phone by selecting Add Group under the PTT Menu. View tutorial.
Call me Alerts
What is a Call Me Alert?A Call Me Alert is a message displayed across the receiver's idle screen saying "Please Call" and your name. The receiver of the alert can press their PTT Key to instantly call you back. These alerts can be sent to a person whose status is Available, Silent/Vibrate, or Do Not Disturb. View tutorial.
How do I send a Call Me Alert?
Highlight the person in your PTT Contacts you wish to alert. Select Options and then choose Call Me Alert. The message is immediately sent. View tutorial.
How do I respond to a Call Me Alert?
If your phone's idle screen displays "Please Call" and a name, then you have received a Call Me Alert. Either press OK to disregard it or press and hold the PTT Key to place a Push to Talk call to this person. View tutorial.
Am I charged for Call Me Alerts?
Call Me Alerts are a part of your Push to Talk service. View tutorial.
Voice Messages
What is a Voice Message?A Voice Message is the option to quickly deposit a voicemail to one person or a group of people without waiting for the ringing, redirecting, and greeting. The message is left in their regular cellular voicemail box. View tutorial.
Can I send Voice Messages to non-PTT contacts?
Voice Messages can only be sent to individuals or groups with Push to Talk service and that have been added to your PTT contacts. View tutorial.
How do I send a Voice Message?
Highlight the person or group in your PTT Contacts you wish to message. Select Options and choose Voice Message. When you press and hold the PTT key, the recording begins and when you release the PTT Key the recording stops and the message is deposited. View tutorial.
Call
Waiting- Does Call Waiting work with PTT?
Yes. You will be given the option to answer the incoming voice call or incoming Push to Talk call. If you choose to accept the incoming call, your current call will be placed on hold. View tutorial.
Yes. You will be given the option to answer the incoming voice call or incoming Push to Talk call. If you choose to accept the incoming call, your current call will be placed on hold. View tutorial.
Phones-
Why doesn't my LG F7200 phone give me the option to cancel or navigate
back?
The "Clear key" designated with "C" on the LG 7200 allows you to navigate back or cancel. View tutorial.
This option allows you to turn a Push to Talk call into a cellular call. Use this feature when those quick questions need a longer conversation. Convert one to one calls or calls with up to 20 people. View tutorial.
I can't make a Push to Talk call
Check for coverage:
You must be within the ATMC Wireless ALLOVER coverage area to make a PTT call. Check your idle screen to ensure you have a radio signal. This can be tested by making a regular phone call.
Check your status:
If you see a blue circular icon in the upper left corner of the screen, PTT is turned off.
To change your status to Available, press the PTT key. A screen will appear inviting you to Login. Select OK or press (1) to login.
The blue circular icon will turn into a smiley face when your login completes. You are now ready to make PTT calls.
NOTE: If you have not used the PTT service, you may need to initialize the phone.
I am not receiving Push to Talk calls.
Ensure you are in the ATMC Wireless ALLOVER coverage area and that your PTT service is online. (Check your idle screen to ensure you have a radio signal. This can be tested by making a regular phone call.)
There are two other reasons you may not be receiving Push to Talk calls. Your phone may be set to Do Not Disturb or it may be in Silent or Vibrate mode.
Do Not Disturb:
If your phone is set to Do Not Disturb, indicated by a red icon with a white X mark, you will not receive Push to Talk calls. You will however be able to receive Call Me Alerts and make PTT calls while in this mode. If you see a red circular icon with a white X in the top of the idle screen, you are in Do Not Disturb mode. To change your status to Available, follow these steps:
1) From the main menu, press the Menu key. Select the PTT Menu (6).
2) Select PTT SETTINGS (4).
3) Select MY AVAILABILITY (1) by pressing OK or by pressing 1.
When the My Availability menu is open, select AVAILABLE (2)and save.
4) Wait while the system changes your availability.
The Available icon, which looks like a yellow smiley face, will display on the top of the idle screen.
Silent / Vibrate:
If your phone is set to Silent or Vibrate you may be receiving PTT calls, but because you do not hear an audible tone you miss them.
Raise the volume of your incoming call ringer with the volume control button on the side of the phone.
I can't hear Push to Talk calls
If your phone is in Silent or Vibrate mode, the speaker phone is turned off. You must turn on your ringer to receive Push to Talk calls through the speaker.
Also, if you are engaged in a Push to Talk call, you can increase the volume of the speaker phone using the volume control buttons on the side of the phone.
People cannot hear me on their Push to Talk phone
Remember to press and hold the PTT button and begin speaking after an audible tone. You should speak directly into the phone's microphone in a normal voice. Release the PTT button only after you have finished speaking.
When I Convert to Cellular, I cannot hear the other callers
The originator of the Push to Talk call is the only individual that can initiate Convert to Cellular. Once the originator selects Convert to Cellular, the other caller(s) must press their PTT button to join the cellular call. If a caller does not press the PTT button you will not hear them, however, they will be able to hear you.
The "Clear key" designated with "C" on the LG 7200 allows you to navigate back or cancel. View tutorial.
PTT to Cellular
What is Convert to Cellular?This option allows you to turn a Push to Talk call into a cellular call. Use this feature when those quick questions need a longer conversation. Convert one to one calls or calls with up to 20 people. View tutorial.
How do I convert a Push to Talk
call to Cellular?
While on a Push to Talk call, the call originator simply selects Options and chooses Convert to Cellular. The other parties on the call then press their PTT Key and they are also converted to cellular. View tutorial.
I did not originate the PTT group call, but can I convert it to cellular?
Only the originator of the Push to Talk call can convert the call to cellular. View tutorial.
While on a Push to Talk call, the call originator simply selects Options and chooses Convert to Cellular. The other parties on the call then press their PTT Key and they are also converted to cellular. View tutorial.
I did not originate the PTT group call, but can I convert it to cellular?
Only the originator of the Push to Talk call can convert the call to cellular. View tutorial.
Troubleshooting
I can't make a Push to Talk call
Check for coverage:
You must be within the ATMC Wireless ALLOVER coverage area to make a PTT call. Check your idle screen to ensure you have a radio signal. This can be tested by making a regular phone call.
Check your status:
If you see a blue circular icon in the upper left corner of the screen, PTT is turned off.
To change your status to Available, press the PTT key. A screen will appear inviting you to Login. Select OK or press (1) to login.
The blue circular icon will turn into a smiley face when your login completes. You are now ready to make PTT calls.
NOTE: If you have not used the PTT service, you may need to initialize the phone.
I am not receiving Push to Talk calls.
Ensure you are in the ATMC Wireless ALLOVER coverage area and that your PTT service is online. (Check your idle screen to ensure you have a radio signal. This can be tested by making a regular phone call.)
There are two other reasons you may not be receiving Push to Talk calls. Your phone may be set to Do Not Disturb or it may be in Silent or Vibrate mode.
Do Not Disturb:
If your phone is set to Do Not Disturb, indicated by a red icon with a white X mark, you will not receive Push to Talk calls. You will however be able to receive Call Me Alerts and make PTT calls while in this mode. If you see a red circular icon with a white X in the top of the idle screen, you are in Do Not Disturb mode. To change your status to Available, follow these steps:
1) From the main menu, press the Menu key. Select the PTT Menu (6).
2) Select PTT SETTINGS (4).
3) Select MY AVAILABILITY (1) by pressing OK or by pressing 1.
When the My Availability menu is open, select AVAILABLE (2)and save.
4) Wait while the system changes your availability.
The Available icon, which looks like a yellow smiley face, will display on the top of the idle screen.
Silent / Vibrate:
If your phone is set to Silent or Vibrate you may be receiving PTT calls, but because you do not hear an audible tone you miss them.
Raise the volume of your incoming call ringer with the volume control button on the side of the phone.
I can't hear Push to Talk calls
If your phone is in Silent or Vibrate mode, the speaker phone is turned off. You must turn on your ringer to receive Push to Talk calls through the speaker.
Also, if you are engaged in a Push to Talk call, you can increase the volume of the speaker phone using the volume control buttons on the side of the phone.
People cannot hear me on their Push to Talk phone
Remember to press and hold the PTT button and begin speaking after an audible tone. You should speak directly into the phone's microphone in a normal voice. Release the PTT button only after you have finished speaking.
When I Convert to Cellular, I cannot hear the other callers
The originator of the Push to Talk call is the only individual that can initiate Convert to Cellular. Once the originator selects Convert to Cellular, the other caller(s) must press their PTT button to join the cellular call. If a caller does not press the PTT button you will not hear them, however, they will be able to hear you.
