• Will I be without cable TV service during this conversion?
• When will I be converted to ATMC cable TV service?
• How will I know when ATMC is ready to convert cable TV services in my area?
• How do I make an appointment to have my cable TV service converted to ATMC?
• Will I be able to have my new cable TV service installed in the evenings or on Saturday?
• Will I be charged for the conversion to ATMC cableTV?
• How much does cable TV from ATMC cost?
• What services does ATMC cable TV offer that I don't already have?
• Will I continue to get all of the same channels I have today?

• What cable TV programming packages are offered by ATMC?
• Does ATMC offer premium movie packages?
• Will my channel lineup and channel numbers change?
• Which channels available on Tele-Media cable TV are not available on ATMC?
• What networks are available on ATMC which are not available on Tele-Media?
• Will I need extra equipment?
• I have ATMC telephone service, will I get a discount on my cable TV?
• What if I want to add an extra cable TV outlet in my home?
• If I have a repair problem who do I contact?
• Will my cable TV charges come on my monthly ATMC bill?

Q.   Will I be without cable TV service during this conversion?
A.   No, you will not be without cable TV service. When we move into your neighborhood to begin the conversion to ATMC's cable TV system, you will have a reduced channel line-up until your home is switched. The sooner you call to schedule your cable TV conversion appointment, the sooner you will have access to the full channel line-up.

Q.   When will I be converted to ATMC cable TV service?
A.   We will move the conversion process as quickly as possible focusing on one neighborhood (one neighborhood = one phase) at a time. We anticipate each phase of the conversion process taking approximately two weeks. We anticipate the entire conversion process (all phases) taking 75-90 days. For the most up-to-date estimate as to when your neighborhood will be converted, please review our Tele-Media Conversion Schedule.

Q.   How will I know when ATMC is ready to convert cable TV services in my area?
A.  You will receive a letter two weeks before your neighborhood is due to be converted.

Q.   How do I make an appointment to have my cable TV service converted to ATMC?
A.   Making an appointment is easy. After you receive your two week notice letter that ATMC will be converting customers in your neighborhood, simply call 910-755-1718 (Monday-Friday, 8am-5pm) to schedule your appointment.

Q.  Will I be able to have my new cable TV service installed in the evenings or on Saturday?
A.   Yes, for your convenience we will be offering installation of ATMC cable TV services both after 5 p.m. on weekdays and all day on Saturday. These appointments fill up quickly, so make sure you call to schedule your appointment as soon as you receive your conversion letter.

Q.   Will I be charged for the conversion to ATMC cableTV?
A.   No. Your conversion from Tele-Media to ATMC cable TV will be done at no extra charge to you.

Q.   How much does cable TV from ATMC cost?
A.  ATMC cable TV prices are comparable to what you are paying Tele-Media today. Click the package links to view information about our cable TV packages and pricing : Digital Bronze, Digital Gold, Digital Platinum and Expanded Basic.

Q.   What services does ATMC cable TV offer that I don't already have?
A.  ATMC offers many great networks and features not currently available through Tele-Media. These extra features include over thirty HD channels, DVR (Digital Video Recorders) and, coming soon, Video-On-Demand. ATMC also offers the ESPN College Football and Basketball Packages as well as the Major League Baseball Extra Innings pay-per-view packages.

Q.   Will I continue to get all of the same channels I have today?
A.   Because we are a different company than Tele-Media, we have a different channel lineup and different programming packages. Depending on which programming package you choose, you will gain some new networks and you may lose some networks. Please review our programming packages for more information.

Q.   What cable TV programming packages are offered by ATMC?
A.   Please view all our cable TV packages: Expanded Basic Service, Digital Bronze, Digital Gold, Digital Platinum.

Q.   Does ATMC offer premium movie packages?
A.   Yes, we offer multiple channels of HBO, Cinemax, Showtime, Starz and Encore.

Q.   Will my channel lineup and channel numbers change?
A.   Because ATMC has a different channel lineup, your channel numbers will be different. Please review our channel lineup.

Q.   Which channels available on Tele-Media cable TV are not available on ATMC?
A.   ATMC does not offer the following networks available on Tele-Media: CMT Pure Country, Bloomberg, Independent Film Channel, FUSE and Fox Soccer Channel. In addition, we do not carry the 'West' feeds for premium movie channels like HBO, Showtime, Movie Channel, Starz, Encore and Cinemax.

Q.   What networks are available on ATMC which are not available on Tele-Media?
A.   Depending on the programming package you choose, ATMC has a number of popular networks not currently available through Tele-Media. These include: Fox Business Channel, RFD-TV, DIY (Do It Yourself Network), Fine Living, Ovation, Sprout, Toon Disney, MTV Hits, Hallmark Movie Channel, American Life TV, ESPN-U, Sportsman's Channel, Tennis Channel, Oxygen, Chiller, TVGuide Channel, WILM-CBS, Travel Channel, MSNBC, EWTN, FamilyNet, Daystar, Gospel Music Ch, WECT 24/7 Weather & WWAY 24/7 Weather, Smithsonian HD, MOJO, HDNet Movies, HDNet, HD Theater and more. We have over thirty HD (high definition networks).

Q.   Will I need extra equipment?
A.   Yes. Because we are switching you to an all digital cable TV system, you will be required to have a digital cable box for every television connected to ATMC cable TV service. Digital cable provides superior picture and sound quality as well as a seven-day advance program guide. ATMC is also launching Video-On-Demand later this year. One digital cable box will be included with your service. Additional digital cable boxes are available for $3.95 per month.

Q.   I have ATMC telephone service, will I get a discount on my cable TV?
A.   If you have one of ATMC's "Go Blue" Bundles and you have your cable TV and telephone services together on one bill, you will receive a $5 monthly discount on either the Digital Bronze, Digital Gold or Digital Platinum packages.

Q.   What if I want to add an extra cable TV outlet in my home?
A.   To add additional cable outlets contact ATMC Customer Service at 910-754-4311. The price to install an additional cable TV outlet is $42 (Service Call of $27 plus $15 per outlet).

Q.   If I have a repair problem who do I contact?
A.   After July 1, any problems you have with your cable TV service should be reported to ATMC at 910-754-4317.

Q.   Will my cable TV charges come on my monthly ATMC bill?
A.   Because Tele-Media and ATMC bill customers differently, in the beginning, you will receive a separate cable TV bill from ATMC. If you would like to have your cable TV bill added to your monthly ATMC telephone bill, please contact ATMC Customer Service at 754-4311.

Tele-Media Cable Modem Conversion Frequently Asked Questions

• Will I be able to keep my cable modem service?
• Will my Internet speeds go down?
• Do I have to have a telephone line to get ATMC Broadband service?
• Will I have to pay more for ATMC Broadband service?
• Will I need a new modem for ATMC Broadband service?
• Will I have to pay to be changed to ATMC Broadband service?

• Can I keep my current email address?
• When can I switch to ATMC Broadband service?
• Can I have my cable TV service and high speed Internet service converted at the same time?
• Will my high speed Internet charges come on my monthly ATMC bill?
• What if I have questions?

Q.   Will I be able to keep my cable modem service?
A.   No. Because ATMC provides high speed Internet service using DSL, you will be switched over to ATMC?s high speed Internet service. The chief difference between cable modem service and DSL is the way in which it is delivered to you. Cable modems use a cable TV line and DSL uses the telephone line. Everything else works the same way. You will be able to continue doing everything you did with your cable modem service with DSL.

Q.   Will my Internet speeds go down?
A.   Your speeds will not decrease, in fact, they could actually get faster. ATMC will offer packages of Internet service equal to the same speeds you currently receive from Tele-Media (currently 128 Kbps or 1 Mbps). In addition, ATMC has faster speeds of 1.5 Mbps and 6 Mbps available. Check out our ATMC Broadband and Broadband Lite packages.

Q.   Do I have to have a telephone line to get ATMC Broadband service?
A.   Yes. If you currently have a telephone line from ATMC, you are set to go. If you don't have a telephone line, we will need to put one in. We have special options for Tele-Media customers without telephone service. Please call 755-1718 for more information.

Q.   Will I have to pay more for ATMC Broadband service?
A.   No. We will switch you over to our broadband service with the same speed at the same price you are currently paying. In some cases, you could actually pay less. Please call 755-1718 for details.

Q.   Will I need a new modem for ATMC Broadband service?
A.   Yes. ATMC will provide you with a new standard broadband modem at no cost.

Q.   Will I have to pay to be changed to ATMC Broadband service?
A.   No. We will convert you to ATMC Broadband for free.

Q.   Can I keep my current email address?
A.   No. Because Tele-Media owns their email addresses, you will be required to change your email address to an ATMC.net email address. You will be able to continue using your Tele-Media email address until October 31, 2008.

Q.   When can I switch to ATMC Broadband service?
A.   We will begin switching customers to ATMC Broadband on July 2nd. Please call 755-1718 to schedule your appointment.

Q.   Can I have my cable TV service and high speed Internet service converted at the same time?
A.   Because ATMC will be using different technicians to convert cable TV and Internet services, the conversions must take place separately.

Q.   Will my high speed Internet charges come on my monthly ATMC bill?
A.   If you have a telephone service with ATMC, your high speed Internet charges will be added to your monthly ATMC statement. If you do not have telephone service with ATMC, your monthly charges will be added to the bill you will begin receiving from ATMC in early August.

Q.   What if I have questions?
A.   If you have any questions relating to the conversion to ATMC Broadband high speed Internet service, please contact 755-1718.

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