SecureIT Plus FAQ's

What are the system requirements for the SecureIT products? (the following are the system requirements as of 5/1/06 and are subject to change with product enhancements)

  • System memory: 98⁄ME - 96 MB; 2000⁄XP - 128 MB
  • Administrative rights are required for 2000 and XP systems
  • Windows version: 98SE⁄ME⁄2000⁄XP
  • Available Hard Drive Space: 200 MB
  • Vista version minimum requirements exceed those required by SecureIT Services. Vista minimums are as follows:
    1. 800 MHz processor and 512 MB of system memory
    2. 20 GB hard drive with at least 15 GB of available space
    3. Support for VGA graphics
    4. CD-ROM drive

If I have more than one computer can I install the service on the other machines I own?

A CD can be used to install the product on more than one machine; however each machine requires a unique license key for product registration and installation.

I have questions about or need help with installation.

User should be instructed to call SecureIT Services technical support at 1-877-373-3320. If the call comes in after business hours, voicemail is available and on-call technicians will retrieve messages and return all calls within 30 minutes.

I already have security software on my PC - do I have to remove it?

All virus and spyware protection software must be removed prior to installation. SecureIT Services technicians are available to assist in this process. See PC Support Services for list of services and pricing. Stand-alone Firewall programs are able to be left on the machine in most instances.

How long will the installation process take?

Installation times can vary depending on machine resources and internet connection speed. Average installation time is 18 minutes, followed by the initial system cleanup, which can take up to an additional 45 minutes (depending on internet connection speed).

When can I contact SecureIT Services Technical Support?

The call center is open 24 ⁄7.

Staff is in the office during the following times (all times listed are Central Time Zone):

  1. Monday thru Friday 8 AM to 10 PM
  2. Sat. 8 AM to 5 PM
  3. Sun. 11 AM to 5 PM
  4. All times outside of the hours listed above are supported via on-call staff. Customers can select an option to leave a message and a technician will call them back within 30 minutes.

How can I contact SecureIT Services?

Phone: 1-877-373-3320

Online chat: this can be accessed by opening the SecureIT Management console and clicking on the Request Remote Support icon. A new screen will appear with a ?Request assistance? button. Clicking on this button will send a message to the SecureIT Services online chat center, and a technician will respond momentarily.

I think my machine may already be infected. Can I move forward with the installation or do I need to have my PC cleaned first?

It is recommended that if you believe your machine is already infected that you take advantage of the Supported Remote Installation. SecureIT Services technicians will be able to clean your machine while they are installing the product. SecureIT Services technicians are available to assist in this process. See PC Support Services for list of services and pricing.

Is this service compatible with Macintosh (Mac) computers?

Not at this time.