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There are 3 positions available at the moment.

FINANCIAL SERVICES REPRESENTATIVE, LEVEL I

ATMC, North Carolina’s largest telecommunications cooperative, is currently seeking a full-time Financial Services Representative, Level I. ATMC is located along the beautiful Atlantic coast in Brunswick County, N.C., halfway between Wilmington, N.C. and Myrtle Beach, S.C.

The Financial Services Representative, Level I is responsible for performing billing and collections functions, reconciling billing and collections data, adjusting and reconciling members’ equity, and assisting with activities associated with members’ annual meeting.

The Financial Services Representative, Level I reports to the Manager, Financial Services.

Essential Job Responsibilities:
  • Maintain a thorough understanding of company policies and procedures related to the privacy of company and customer data.
  • Maintain confidentiality in customer and company matters.
  • Maintain a thorough understanding of company policies and standards regarding customer interactions in-person, via electronic means and on the telephone.
  • Consistently demonstrate skill in both oral and written communications with good grammar and telephone voice clarity.
  • Maintain a thorough understanding of company policies and procedures for document retention and destruction.
  • Maintain a thorough understanding of regulatory requirements related to job responsibilities.
  • Maintain a thorough understanding of letter drafting and mail merge functions of Microsoft Word and basic spreadsheet functions of Microsoft Excel.
  • Maintain a thorough understanding of company policies and procedures for company vehicle use.
  • Maintain a thorough understanding of company policies and procedures for switchboard functions, including fielding incoming calls, forwarding calls and preparing messages for parties that cannot be reached.
  • Maintain a thorough understanding of company policies and procedures related to the greeting, check-in, registration, and check-out of visitors to company headquarters.
  • Maintain a thorough understanding of company policies and procedures for distribution of mail received by the company.
  • Maintain a thorough understanding of the operation of equipment used to convert paper departmental documents into electronic copies, such as scanners and software programs.
  • Maintain a thorough understanding of company policies and procedures related to rendering and delivery of customer billing statements and the processing of billing address changes.
  • Maintain a thorough understanding of company policies and procedures and regulatory requirements related to acceptance of, proper handling of, and posting of customer payments, including payment methods, treatment of insufficient funds transactions, and preparation of company bank deposits and reconciliation of customer payment transactions.
  • Maintain a thorough understanding of service order processing.
  • Maintain a thorough understanding of company policies and procedures related to member annual meeting notification and validation of members for voting at the annual meeting.
  • Maintain a good understanding of company products and services.
  • Maintain a general understanding of company policies and procedures related to billing customer toll transactions.
  • Maintain a general understanding of company policies and procedures related to member annual meeting registration and voting, and capital credit concepts.
  • Maintain a general understanding of company policies and procedures related to issuing of past-due notices to customers.
  • Maintain a general understanding of company policies and regulatory requirements related to the handling and processing of customer requests to change long distance carriers.
  • Make all reasonable efforts to foster good customer relations when performing all duties for the company.
  • Consistently achieve punctual attendance at assigned work times.
  • Work additional hours, when requested, to ensure all assigned tasks are completed timely and accurately.
  • Attend all required training, as directed by management.
Job Tasks Include:
  • Verifying membership status and voting eligibility of individuals.
  • Registering eligible members for ATMC’s annual meeting.
  • Processing billing address changes.
  • Preparing customer billing statements in accordance with company billing schedule and preparing for delivery to customers.
  • Processing service orders for active accounts.
  • Processing service orders to terminate accounts.
  • Purging terminated accounts from ISAT.
  • Assigning unbilled toll to proper accounts.
  • Processing member address changes.
  • Identifying inaccuracies on capital credit checks after printing.
  • Preparing report of uncollectible debt.
  • Preparing requests to re-issue voided capital credits checks.
  • Addressing general questions related to unclaimed property listings.
  • Greeting and check-in of visitors.
  • Logging vehicle reservations, pick-ups, and returns.
  • Answering incoming calls to company switchboard, forward calls to proper ATMC personnel, deliver messages when called party cannot be reached.
  • Sorting and distributing company mail.
  • Reviewing and taking needed action on all mail returned by the U.S. Postal Service.
  • Scanning departmental paper documents to convert to electronic format.
  • Storing paper and electronic documents.
  • Preparing and delivering various customer notification letters.
  • Posting payments to customer accounts.
  • Processing AR Box payments.
  • Processing ACH Payments.
  • Preparing daily bank deposit.
  • Preparing customer past due notices.
  • Preparing collections letters.
  • Notifying customers of declined credit card transactions.
  • Contacting customers via telephone to collect past due amounts.
  • Reconciling daily payments batch.
  • Processing Carrier PIC change requests.
  • Others as directed by management.
Minimum Qualifications/Education and Experience:
  • High school diploma.
  • Experience in telecommunications industry preferred.
  • Experience with cooperatives preferred.


ATMC  provides excellent earnings potential, a great work environment, and a great benefits package.

ATMC Benefits Include:
  • GREAT Pay Structure
  • Educational Assistance/Tuition Reimbursement (up to $6,000 per year)
  • Health, Dental, and Vision Benefits
  • On-Site Wellness Clinic
  • 401k Plan with Company Match
  • Discounts for Company Products & Services
  • And much more . . .

Interested candidates should submit Resume, Cover Letter, and Employment Application (available at www.atmc.com) along with wage/salary history for confidential consideration to ATMC’s Human Resources Department at jobs2018@atmc.com or by mail to: ATMC Human Resources Department, P.O. Box 3198, Shallotte, NC 28459.

ATMC is An Equal Opportunity Employer
ATMC is a Drug Free Workplace


OUTSIDE PLANT (OSP) ENGINEER

ATMC, North Carolina’s largest telecommunications cooperative, is currently seeking a full-time Outside Plant (OSP) Engineer. ATMC is located along the beautiful Atlantic coast in Brunswick County, N.C., halfway between Wilmington, N.C. and Myrtle Beach, S.C.

The OSP Engineer is responsible for engineering design and planning assistance for expansion, redesign, or reinforcement of outside plant facilities for ATMC’s service area and for issuing complete work orders including distribution, cutsheets, and all necessary permits to the construction department. Designs and prepares work plans and detailed drawings for residential (private or large scale development), commercial, and office projects. Utilizes working knowledge of copper, fiber, and coaxial communications system outside plant network design and uses computer aided design (CAD), ESRI, NetDesigner, GIS mapping and data collection, Windows Office, LodeData software, and AS400 system plant data or other authorized ATMC systems plant data applications to prepare layouts and detail drawings or provide data relevant to various project requirements. Creates draft sketches and notes from on-site field surveys which are used to prepare detailed final working plans and complete drawings for work orders, projects, or estimates. Develops and maintains a filing system for copies of engineering drawings, including related materials and records.

The OSP Engineer reports to the Manager, Outside Plant Engineering- Design.

Minimum Qualifications and Experience:
  • Minimum two-year technical degree in an Engineering discipline, equivalent training/certification in Telecommunications OSP Engineering, or 3 years OSP Engineering work experience.
  • Knowledge of computer-aided drafting and GIS mapping software and data collection, principles, and practices.
  • Ability to utilize CableCAD, NetDesigner, ArcMap ESRI GIS, LodeData, Visio, XMAP and other design, drafting, or mapping software.
  • Knowledge of twisted pair copper and fiber telecommunication systems, including fiber-to-the-home (FTTH) and hybrid-fiber coax (HFC) CATV systems construction, engineering practices and principles, and their respective outside plant network designs.
  • Knowledge of industry regulations affecting engineering projects.


ATMC  provides excellent earnings potential, a great work environment, and a great benefits package.

ATMC Benefits Include:
  • GREAT Pay Structure
  • Educational Assistance/Tuition Reimbursement (up to $6,000 per year)
  • Health, Dental, and Vision Benefits
  • On-Site Wellness Clinic
  • 401k Plan with Company Match
  • Discounts for Company Products & Services
  • And much more . . .

Interested candidates should submit Resume, Cover Letter, and Employment Application (available at www.atmc.com) along with wage/salary history for confidential consideration to ATMC’s Human Resources Department at jobs2018@atmc.com or by mail to: ATMC Human Resources Department, P.O. Box 3198, Shallotte, NC 28459.

ATMC is An Equal Opportunity Employer
ATMC is a Drug Free Workplace


MANAGER, OSP ENGINEERING GIS/CAD

ATMC, North Carolina’s largest telecommunications cooperative, is currently seeking a full-time Manager, OSP Engineering GIS/CAD. ATMC is located along the beautiful Atlantic coast in Brunswick County, N.C., halfway between Wilmington, N.C. and Myrtle Beach, S.C.

The Manager, OSP Engineering GIS/CAD manages Outside Plant (OSP) Engineering GIS/CAD Technician and Analyst staff, including related operations involving OSP records and GIS/subscriber databases relative to wide area fiber networks, Fiber to the Home (FTTH), broadband deployments, traditional copper and fiber communications network design in compliance with RUS specifications, Hybrid-Fiber Coaxial (HFC) cable television networks, and various other subscriber and geospatial information. Manages Geographic Information Systems (GIS) and Computer Aided Drafting (CAD) mapping systems and databases, software, field data collection, database integration, and implements associated training as required. Provides management and support for the OSP Engineering Department’s projects and activities from the GIS/CAD perspective, including coordination of activities regarding Consulting Engineering and Contract Construction forces relative to large scale and ongoing internal and external projects. Manages and maintains all of the OSP Engineering project records regarding network designs and virtual connectivity, work plans, and detailed drawings generated by OSP Engineers, OSP Project Engineers, GIS/CAD Technicians, GIS Analysts, and outside Engineering Contractors regarding engineering design of commercial, large development, NCDOT rearrangement, FTTH, CATV system upgrade, fiber splice, broadband, data circuits, special circuits, wireless backhaul, line extension, reinforcement, regrades, and other special projects. Responsible for training of associated engineering and other cross-departmental personnel regarding GIS/CAD related system(s) usage and job package workflows. Supervises ongoing maintenance of equipment records, including Continuing Property Records (CPRs) and associated account codes, design, and work print files. Improves existing methods and deploys new techniques for mapping, recording, and sharing operational and geospatial information and data with internal and external customers. Directs and assists in regulatory reporting of plant facilities and data relevant to OSP facilities and subscribers.

The Manager, OSP Engineering GIS/CAD reports to the Director of OSP Engineering.

Essential Job Functions:
  • Oversight of basic and advanced processing, editing, and production tasks for OSP Engineering using ArcGIS, ESRI , NetDesigner or other software, applications, analysis, and extension platforms.
  • Collaborates closely with the IT department to ensure integrity, performance, availability, capacity, security, auditing, and compliance of systems and supporting processes.
  • Analyzes GIS technology requirements and products for OSP Engineering and other departments.
  • Directs the creation and maintenance of reports, web maps, and similar applications for both internal use and external clients.
  • Provides quality assurance procedures for OSP Engineering records and GIS data integrity.
  • Interfaces and coordinates workflow directly with internal and external departments, vendors, contractors, and organizations.
  • Simultaneously manages multiple projects for clients while achieving project goals and reporting within specified time frames.
  • Plans, organizes, supervises, reviews, and evaluate the work of GIS/CAD project team staff in a manner that is conducive to independent judgment, high performance, and personal accountability.
  • Pursues professional and personal development for department staff to ensure continuous competitive knowledge of the industry.
  • Ensures deadlines are met and department tasks are accurately completed in a fast-paced production environment to ensure highest level of internal and external client relationships.
  • Reviews the accuracy, completeness, and quality of all work orders and complete project packages for local and wide area OSP networks, specifically, staking sheets, materials required, distributions, instructions, locate requirements, subscriber data changes, cost estimates, and comparisons, etc.
  • Promotes a positive company image to customers, co-workers, contractors, management, and others.
  • Participates in intra-departmental planning and training.
  • Makes job safety a primary objective in all duties.
  • Maintains a current and valid driver’s license to perform the duties of this position.
  • Performs all other related duties as assigned by management.


Knowledge, Skills, and Abilities:
  • Extensive knowledge of GIS analysis and cartographic principles (as well as drafting principles), practices, and mapping software including ArcMap 10.2 Desktop, ArcSDE database, ArcGIS Online, Microsoft Dynamix AX, AutoCAD, MicroStation.
  • Programming experience with working knowledge of Python, ArcObjects, Microsoft Access.
  • Experience with ArcSDE, SQL Server, including relational database support and maintenance.
  • Working knowledge will be required of the following in order to direct staff in analysis and production workflows: CableCad, NetDesigner, LodeData, XMAP, AutoCad, MicroStation, AS/400 data applications, and other authorized ATMC data systems relative to the ATMC OSP network and customer records applications, including design, drafting, integration, and mapping software.
  • Skill in operating various PC software programs including Word, Excel, VISIO, Adobe Acrobat, various CAD/GIS specific software, and engineering equipment such as: measuring tapes, laser range finder, height measuring rods, measuring wheels, Trimble GPS data collection units and associated software, and office equipment such as printer, copier, scanner, fax machines, and telephone systems.
  • Knowledge of industry regulations affecting engineering projects and regulatory requirements.
  • Knowledge of company products/services, policies and procedures.
  • Good listening, verbal and written communication skills, and above average mathematical and problem solving abilities.
  • Skill in prioritizing, completing multiple tasks, identifying problems and finding resolutions.
  • Ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner.
  • Ability to be highly motivated and meet deadlines, perform under stress and achieve optimum results.
  • Ability to work with frequent interruptions while paying close attention to detail and accuracy.
  • Maintain strict confidentiality guidelines in accordance with company policy.
  • Ability to read and interpret a variety of instructions furnished in written, verbal, diagram, or schedule form. Strong written and verbal communication skills with ability to clearly communicate ideas and concepts.
  • Demonstrates dependability through good attendance, punctuality and adherence to timelines and schedules.
  • Able and willing to continue business skill development, training, and continuing education as needed.
Minimum Requirements:
Minimum Bachelor’s Degree in GIS, Geography, Graphics, or other related fields of study with a GIS concentration. 10 years in a progressive GIS/CAD project management and development role, including a minimum 5 years’ experience in a proven GIS/CAD Management role is desired. Master’s Degree and GISP certification is preferred.

ATMC  provides excellent earnings potential, a great work environment, and a great benefits package.

ATMC Benefits Include:
  • GREAT Pay Structure
  • Educational Assistance/Tuition Reimbursement (up to $6,000 per year)
  • Health, Dental, and Vision Benefits
  • On-Site Wellness Clinic
  • 401k Plan with Company Match
  • Discounts for Company Products & Services
  • And much more . . .

Interested candidates should submit Resume, Cover Letter, and Employment Application (available at www.atmc.com) along with wage/salary history for confidential consideration to ATMC’s Human Resources Department at jobs2018@atmc.com or by mail to: ATMC Human Resources Department, P.O. Box 3198, Shallotte, NC 28459.

ATMC is An Equal Opportunity Employer
ATMC is a Drug Free Workplace


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