Business Support

Using The Voicemail System

The voicemail system is menu driven. Listen to the voice prompts and then press the keys on your phone to select the appropriate option.

Accessing Voicemail:

The first time you access your voicemail box you will be asked to set up your mailbox, and record your name and a greeting to be played by callers. When you have one or more unheard voice messages waiting, your phone will display a solid red light on the top of your phone.

From Your Phone:

  • Press the Messages button or dial *33.
  • Enter your voicemail password.
  • If you have new messages, the messages will be identified.
  • After hearing any new messages, you will be presented with the Voicemail Main Menu. The Main Menu options are listed below.

From Another Phone:

  • From an external phone, either:
    1. Dial the voicemail access number specified by your Administrator or
    2. Dial your company’s main telephone number and press # (if your company has configured it this way).
  • When prompted, enter your 10-digit number.
  • When prompted, enter your voicemail password + #.
  • If you have new messages, the messages will be identified.
  • After hearing any new messages, you will be presented with the Voicemail Main Menu. The Main Menu options are listed below.

Voicemail Main Menu:

Action Key
Play Inbox Messages 1
Play Inbox Messages 1
Send Messages 2
Work with Greetings 3
Mail Box Settings 4
Access Deleted Messages 6
Log on as a different user 7
Help 0
Exit Voicemail System *

Message Playback Options:

While listening to your voicemail messages, the following options are available:

Action Before Message During Message After Message
Skip Message # (skips header, goes to message body) # (skip to next message) N/A
Skip Message # (skips header, goes to message body) # (skip to next message) N/A
Reply to Message N/A 4 4
Save Message and Go To Next N/A 2 2
Delete N/A 3 3
Play Inbox Messages 1 N/A 1
Send Messages N/A 5 5
Work with Greetings 3 (from main menu)
Mailbox Settings 4 (from main menu)
Access Deleted Messages 6 (from main menu) N/A After playing a deleted message, 2 to save, 3 to permanently erase
Log on as a Different User 7 (from main menu)
Help 0 0 0
Return to Main Menu, Exit Voicemail System * (repeatedly, depending on how deep you are in the menu) * *

Forwarding A Message:

While listening to messages, you can send a copy of the message to another recipient.

  • Enter an extension number or Distribution Group Number. Repeat this step until you’ve entered all the desired destinations.
  • Press # when finished entering destinations.
  • You will be prompted to record an introduction.
  • After the tone, record your introductory message and press # when finished.
  • Press # to send or press 1 for delivery options, followed by # to send. Delivery options include the following:
Action Before Message
Review the Message 1
Mark message as urgent 2
Mark message as private 3
Re-record your message 4
Request a delivery report 5
Request a read report 6
Add or remove recipients 7
Schedule the message to be delivered in the future 9
Send the message as is #
Exit or cancel *

Replying To A Message-Dialing The Originator:

  • While listening to a message, you can call the person back by pressing 4 and selecting option 1.
  • This capability will not work if the voicemail system was not able to identify the Caller ID information when the original voicemail was received or if your phone is configured with call restrictions which prevent you from calling the originator’s number.

Changing Your Voicemail Password:

  • Access your voicemail box.
  • From the Main Menu, press 4 to change your settings.
  • Press 3 for security options.
  • Press 1 to change the PIN.

Recording Your Personal Greeting:

  • Access your voicemail box.
  • From the Main Menu, press 3.
  • To set up a personal greeting press 1.
  • To setup a system generated greeting or to change the recording of your name, press 3.
  • To change the greeting that callers hear when you’re busy, press 5.
  • If you don’t record a personal greeting, a generic greeting will be played.



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